Of security breaches and invisible fences: If you trade with Innotek your personal information is not safe nor do they make good on their mistakes

For reasons I won’t go into, this has become one of those days for me and it was capped off when I received a letter from Innotek, a manufacturer of “invisible fences”, notifying me their computer system was hacked and our personal information was compromised. This is not a normal topic for Slabbed but one worth covering in the price of dealing with a company that does not properly safeguard it’s sensitive customer data.  This has happened to us once before but with an entirely different response. What is different this time? Let’s start with the letter I received courtesy of Scribd:

[scribd id=26220957 key=key-264dy59psrt56m7i1sut]

Notice besides the apology for the inconvenience the company did not offer to do anything for its customers. Normally in situations like this the company at fault would offer free credit monitoring but not Innotek where cheap evidently rules the day (and is probably the same reason their computers were left wide open for hackers). Of course Ms White denied the security breach was the company’s fault which is beyond preposterous.

If you have a pooch like our “darling” puppy pictured above do yourself a favor and steer clear of Innotek as the outfit is obviously of the Mickey Mouse variety. Other fence companies include Invisible Fence, Dogtra, Humane Contain and Orvis. I now return you to our regular programming.

sop