the pause that refreshes – all but five “confidential exhibits” declassified in Schafer v State Farm

SLABBED readers were introduce to Schafer v State Farm in the scheme,  fourth chapter – the blame game:

This is a case about State Farm’s uniform, corporate-wide practice of undervaluing Louisiana insured’s property damage after Hurricane Katrina and Xactware’s active and intentional collusion. State Farm required its adjusters to use the computer program Xactimate to compute the replacement value of damaged property for as much as 60% below the actual market place value.

In the year plus since the scheme was published, the case was denied class status but, alone, Schafer v State Farm is moving toward trial set to begin on the 28th of June before Judge Africk – reportedly the most likable pro-insurance judge on the bench.  Perhaps the best background on the case published on SLABBED is found in the January 2010 post State Farm’s Protective Orders are Dispositive Motions in disguise.

Now for the Order released on PACER today – one I’ve been waiting for since September 3, 2009 when the Schafer’s filed a Motion to Declassify Exhibits“:

The Court has completed the in camera inspection of documents furnished by State Farm in the above captioned matter in connection with the plaintiffs’ motion to declassify and the defendants’ joint motion for return of certain confidential documents…

In essence, plaintiffs have contended the documents exchanged in discovery were wrongfully classified under the existing protective order and should be considered public in nature. Defendants, on the other hand, argue that they are confidential or highly confidential as defined in the protective order and should be returned. Continue reading “the pause that refreshes – all but five “confidential exhibits” declassified in Schafer v State Farm”

Team Sop’s continuing adventures with Innotek, security breaches and poor customer service

Last night I had a chance to compare notes with Mrs Sop on our continuing problems with the invisible fence company Innotek, and their poorly safeguarded computer system which was hacked resulting in their customer’s personal information being stolen. Two days ago the Missus spoke with Innotek’s legal services manager Anita White where she expressed our displeasure with their response including the 3 week delay in notifying their customers. After that first conversation we had more questions and the Missus again called Innotek to speak with Ms White this time leaving a message as Ms White was not available to take the call. That was two days ago and Innotek has evidently now gone dark.

Folks, companies wanting to sell their products are a dime a dozen. Unfortunately those that value their customer’s satisfaction are just a tiny fraction of that number and we’re finding out the hard way Innotek is not a company that takes customer satisfaction very seriously.  Mrs Sop tells me Anita White tried to make her happy offering us free batteries for the dog’s collar. I don’t know what those batteries cost Innotek but I do know how much credit monitoring costs. I now wonder about Innotek’s solvency. Continue reading “Team Sop’s continuing adventures with Innotek, security breaches and poor customer service”

Of security breaches and invisible fences: If you trade with Innotek your personal information is not safe nor do they make good on their mistakes

For reasons I won’t go into, this has become one of those days for me and it was capped off when I received a letter from Innotek, a manufacturer of “invisible fences”, notifying me their computer system was hacked and our personal information was compromised. This is not a normal topic for Slabbed but one worth covering in the price of dealing with a company that does not properly safeguard it’s sensitive customer data.  This has happened to us once before but with an entirely different response. What is different this time? Let’s start with the letter I received courtesy of Scribd:

[scribd id=26220957 key=key-264dy59psrt56m7i1sut] Continue reading “Of security breaches and invisible fences: If you trade with Innotek your personal information is not safe nor do they make good on their mistakes”