Last night I had a chance to compare notes with Mrs Sop on our continuing problems with the invisible fence company Innotek, and their poorly safeguarded computer system which was hacked resulting in their customer’s personal information being stolen. Two days ago the Missus spoke with Innotek’s legal services manager Anita White where she expressed our displeasure with their response including the 3 week delay in notifying their customers. After that first conversation we had more questions and the Missus again called Innotek to speak with Ms White this time leaving a message as Ms White was not available to take the call. That was two days ago and Innotek has evidently now gone dark.
Folks, companies wanting to sell their products are a dime a dozen. Unfortunately those that value their customer’s satisfaction are just a tiny fraction of that number and we’re finding out the hard way Innotek is not a company that takes customer satisfaction very seriously. Mrs Sop tells me Anita White tried to make her happy offering us free batteries for the dog’s collar. I don’t know what those batteries cost Innotek but I do know how much credit monitoring costs. I now wonder about Innotek’s solvency. Continue reading “Team Sop’s continuing adventures with Innotek, security breaches and poor customer service”