However, that doesn’t stop Sam’s man of integrity, Robert Hartwig’s and his spin meisters at the Insurance (mis)Information Institute, from dismissing a recent Consumer Reports survey that found half of the Katrina impacted residents that responded had trouble with their insurer with a full 26% saying they were under paid. The National Underwriter has the story and related III spin (h/t Editilla):
Half of Consumer Reports’ readers who filed insurance claims resulting from Hurricane Katrina in 2005 said they had problems with their insurer, the magazine reported.
In the September issue of the consumer watchdog’s magazine, the organization says 26 percent of its readers also complained that they were paid too little for their claims.
“A disaster tests everyone, and in the eyes of our readers insures often failed that test,” the magazine said.
The magazine’s readers did have high praise for three insurers—Amica Mutual Group, USAA Group and the Chubb Group.
Readers said they were dissatisfied with the service of large insurers and delays in claims payments were a common complaint.
People with good credit scores and claims history received more favorable treatment from insurers than those with poor credit scores and claims history, the article said.
The vast majority of consumers, however, are content with their homeowners coverage, Consumer Reports found.
Responding to the article, Loretta L. Worters, spokeswoman for the Insurance Information Institute, said the report is typical of what the magazine writes, with an emphasis on the negative despite some positive news that they downplayed.
She called the survey narrow because it only reflects the opinions of Consumer Reports’ readers.
I’m not a consumer report reader but I have news for Fräulein Worters. If you took a poll of the Slabbers with private insurance before Katrina that percentage would go up to around 100%. Robert Hartwig, remains stuck on stupid with his meme that we didn’t have flood insurance. Of course flood insurance turned out to be the best wind insurance money could buy.
Again props to Chubb and Amica for bearing out once again some insurers conduct their business ethically. USAA fails here due to their treatment of slab claims, just ask Admiral and Mrs. Lisanby and the Corbans.