Tuesday night, I spoke with three former State Farm adjusters. All three spoke of the pressure to handle and close more claims, to closely read the policy language, and to not pay for certain items following disasters before actually adjusting losses.
They went so far as to have role playing scenarios where they practiced negotiating techniques which dupe customers into believing the insurer position regarding adjustment is proper.
Looks as if the real stars of the training were sent to Louisiana to sell this line from the document Rick sent that surely had our readers ROFLAO.
There was a lack of wind damage to the roofing, indicating that the roofs were likely underwater when the winds were the strongest and/or the winds were not very strong at roof level.
Now, back to more of what the three former State Farm adjusters, all currently working as public adjustors, told Floria attorney Chip Merlin.
One…adjuster talked of going to a Haag Engineering seminar regarding roof damage. These are generally attended by the insurance company adjusters. The Haag trainer opened the seminar claiming that adjusters would learn techniques to pay for little, or possibly nothing, on roof claims where the adjuster would otherwise pay for complete replacement…
These former insurance company adjusters revealed that all these wrongful activities were culturally accepted as proper. Some admitted they were “brainwashed”, by subtle motivation and goal setting on how they paid claims, into thinking they were the guardians of the insurance company treasury.
Merlin concluded his post with a great suggestion.
In today’s claims environment, every policyholder with a significant loss should consider hiring their own claims professional.
Maybe some of our readers can explain more about how a policyholder would go about hiring their own adjuster. Sounds like a winner to me.